Unfortunately, we can not estimate what the charges may be since customs and taxation policies vary widely from country to country.įor further details, please contact your destination local customs office or visit their official website.Ĭustomers are responsible for making sure that the address is filled in correctly. These additional charges for taxes or customs clearance are the responsibility of the recipient. VAT (Value Added Tax), other taxes, custom duties and/or import fees might be added by your destination country and chosen carrier. All orders will come with a valid tracking number They will ship the items requested to us in Michigan, USA. We work with official suppliers that offer guaranteed authentic items from South Korea. Items offered during the pre-order period cannot be cancelled, so please verify your information before purchasing!Īfter placing your order, please allow 2-5 business days for us to process the order. Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.We won't be able to guarantee the cancellation of your order. Once orders are fulfilled or shipped out, we are not able to provide refunds. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
3) We do not accept return(s) if: -you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff The following items are not considered defective: * Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production 4) If there is a missing item from your order: *Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. The shipping fee will be refunded once the returned item has arrived. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. * Shipping fee for any return caused by our fault will be paid by the company.
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*Please include all contents of the original package and free gifts (if applicable) in your return packaging. The item(s) must be sent in their original packaging and unworn. *Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. Returns that are shipped to us without any prior consent are not accepted. *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Also, you need to include a note of your order number, name, and user ID. (3) Items returned must be in their original condition, which includes tags and any packaging.
(2) A customer service representative will be in contact to assist you by email or phone.
You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return. **Return Instructions (1) Post a return request on our Return forum within three days of receipt. 2) We accept return(s) if: -you receive a product different from your order or -you receive a defective product.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay or -the ordered item is out of stock. Refunds are issued once the returned products clear our inspection. Requirements: Please take into consideration that we only accept qualifying returns but not exchanges. Address for returns and exchanges: - 75-2, Seooreung-ro 716beon-gil, Deogyang-gu, Goyang-si, Gyeonggi-do, Republic of Korea 1F SKZOO STORE 2.
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